Empower AI Journeys
Transform experiences for customers, employees, and processes with intelligent automation that drives real business results.
The Problem
Costly Experiences
Organisations invest millions in customer and employee experiences with limited results.
Process Inefficiencies
Hidden inefficiencies in workflows drain productivity and create bottlenecks.
Untapped Potential
The result is frustrated teams, dissatisfied customers, and wasted opportunities.
EUDATA
150+
Global Customers
Diverse clients across multiple industries and regions.
€11M+
Revenue 2024
Strong growth trajectory and financial foundation.
15
Italian R&D Team
Dedicated team driving continuous innovation.
Enhancing customer experiences, boosting productivity, and empowering employees with tailored AI solutions that deliver measurable results.
The Group
Eudata is the parent company of a group focused on digital experience
Cloud Transformation
AWS cloud transformation and media solutions.
Generative AI for Conversations and Automation
Advanced AI solutions to enhance CX - UX and to automate processes.
Donors Experience
Cutting-edge tech solutions to drive your organisation's fundraising success
Customer Base Highlights
Italian Market Leaders
First Italian digital bank, insurance leader, largest telecoms company, leading retailers, and major industrial groups.
European Expansion
Leading Greek and Croatian banks, German insurance providers, and growing presence across multiple countries.
Global Reach
Growing client base in the US, France, UK, Switzerland, and other markets through direct relationships and partner channels.
Our diverse customer portfolio spans all verticals, demonstrating that our strategy enables growth across numerous markets and industries.
Our Global Clients
Insurance
Leading global insurance companies are enhancing their processes to save cost and improve efficiency
Banking & Finance
Top-tier institutions are leveraging AI to create a competitive advantage
Retail & Telecom
Major brands need AI to be competitive and proactive
Transportation & Utilities
Essential service providers are struggling to compete in a global market and need AI to be sustainable
Third Sector & Others
Organisations must explore new revenue streams to fuel their growth
Public Administration and Healthcare
Public administration, healthcare, and state-owned enterprises seek efficiency while carefully navigating regulations
Our diverse client portfolio spans industries and geographies, demonstrating the versatility and effectiveness of our solutions in multiple sectors.
Why Eudata
Eudata is a product vendor that combines its solution with the ability to adapt it to the client's context.
Solution Adaptability
Customised solutions that adapt perfectly to the specific needs of clients.
Product Expertise
Product expertise with a flexible and client-oriented approach.
Client Partnership
Strategic collaboration to transform technological solutions into business value.
AI driven transformation
Starting Point
100 minutes of work before implementation.
Remarkable Results
Just 20 minutes to execute the same task after implementation.
At Eudata, we empower enterprises to optimise both internal and customer-facing processes, driving efficiency and innovation. By integrating advanced AI solutions, we aim to streamline workflows and deliver an average reduction in work times of up to 80%. Our mission is to help organisations achieve faster, smarter, and more impactful results through tailored AI driven technology and transformative strategies.
Vision
Convy.AI was created to integrate AI-driven automation into customer and user experience processes.
It enables operations in both fully self-service modes and with the support of agents and employees, who can be assisted by virtual assistants when necessary.
Convy is designed to be part of an ecosystem of components (Corporate framework) that collaborate to deliver tangible solutions by integrating everything.
It is neutral towards AI technologies, selecting and leveraging the most suitable technology and vendor for each use case and client. This flexibility allows for the use of both public and private AI engines, even within the same process.
The Comprehensive Platform
Enterprise Omnichannel Bot Builder
Create sophisticated conversational experiences across all channels.
Digital Contact Centre
Manage customer interactions seamlessly with AI assistance.
CoPilot Tools
Empower employees, agents, and sellers with intelligent assistance.
Document Process Management
Optimise complex document workflows with AI intelligence.
Virtual Branch
A complete tool to create online selling processes for banks, insurance companies, or retailers.
AI Consultant
Choose the best AI architecture (LLM, SLM, etc.).
Our Vision
1
AI-Driven Automation
Integrate intelligent automation into every customer and user experience process.
2
Hybrid Support Model
Enable operations in both self-service modes and with human assistance or supervision, supported by virtual assistants.
3
Integrate Everything
We know that we must be part of a collaborative ecosystem that delivers concrete solutions by integrating everything.
4
AI Neutrality
Select the most suitable AI technology for each use case and client, using both public and private engines.
5
Enterprise Grade
Manage millions of sessions in parallel with 99.99% availability.
How It Works
No-Code Platform
Build sophisticated solutions without programming knowledge using a visual designer.
Vendor-Neutral
Work with any LLM or NLU technology that fits your needs.
AgentIC
Use AI to create autonomous or supervised agents capable of handling specific tasks.
CX Metrics
Set and track goals and KPIs with precision.
Success Case: Human Session Reduction
-70%
Reduced Human Sessions
Dramatic decrease in agent interventions required.
24/7
Availability
Continuous automated support without interruption.
98%
Customer Satisfaction
Maintained high CSAT with automated solutions.
Our AI-powered platform dramatically reduced the need for human intervention whilst maintaining exceptional service quality for this major enterprise.
Success Case: VoiceBot for Insurance
1
1
Voice Recognition
Advanced speech processing for natural conversations.
2
2
Automated Claims
End-to-end claims processing without human intervention.
3
3
Data Extraction
Intelligent extraction of relevant information from calls.
4
4
Verification
Automated validation of claims information.
5
5
Resolution
Complete processing of approved claims.
Our insurance VoiceBot solution achieved a remarkable 40% time savings for each claim processed, transforming the customer experience.
AVA: Agent Virtual Assistant
Empower your agents with intelligent assistance that enhances their capabilities whilst maximising customer experience quality.
Context-Trained AI
Our solution improves user productivity through AI engines specifically trained on your business context and knowledge base.
Process Guidance
The dialogue-based process manager guides the user through optimal workflows for each customer interaction.
AgentIC Task Automation
Automated handling of routine tasks lets the user focus on high-value customer engagement.
AI Agent
Document Analysis
AVA: CoPilot for Agents and Employees
1
2
3
4
5
1
Support to employees for Knowledge management
Specialised knowledge for your business
2
Agentic Approach
Process management that takes initiative
3
Content Generation
Automatic creation of responses and documents
4
Back-End Integration
Updates systems automatically
5
Document and Process automation
Analyse documents and execute processes
Up to 80% session time reduction achieved through our advanced CoPilot solution, revolutionising agent productivity.
Success Case: Virtual Branch Office
400 Daily Sessions
Shifted consulting from agencies to branch-based video consultations.
Enhanced Expertise
Connected customers with specialist advisors regardless of location.
Improved Experience
Face-to-face interaction without physical presence requirements.
Our virtual branch solution transformed how customers access expertise, connecting them with specialists through video consultations that maintain the personal touch of in-branch visits.
AI-Powered Document Management
Document Organiser
Revolutionise your document management with innovative classification systems.
Intelligent Search
Query your documents directly with AI-powered chat to find exactly what you need.
Document Generation
Create new documents based on existing information with guided simplicity.
Extract and Validate data
Extracts insights from multiple documents and validates them through cross-referenced sources
The Document Revolution
1
Receive the documentation
In textual, scanned or direct text form. Documents can arrive in real-time (e.g. from a website) or be collected on shared repositories.
2
Categorise
Categorise using a specific prompt that recognises the document among the created categories
3
Extract Data
For each category, extract the data from the document that is useful for analysis
4
Create the dashboard
Create a dashboard for the colleague that reports the extracted data, comparisons, cross-references, and visually indicates what to pay attention to. For each data point or comparison, it is possible to trace back to the original document for verification with one click.
Analysis of delivery notes, invoices, orders | Pre-analysis of documents for service requests (e.g. bills, credit documents, medical documentation, …) | Automation of cross-document checks
Mortgage Pre Validation
Contact Us
Sandro Parisi, CEO
Email: [email protected]
Phone: +39 3483658408
Company Headquarters
Via dei Valtorta 48
20127 Milan, Italy
Connect With Us
Website: www.eudata.com
LinkedIn: Eudata
Let's discuss how our AI solutions can transform your customer and employee experiences while optimising your business processes for unprecedented efficiency.